the effect of intellectual capital on hotels’ financial performance

intellectual capital (ic) is organizational intangible asset which is frequently associated with performance. ic is commonly categorized into three core components: human capital, structural capital and relational capital. this study takes a step further in the evolution of the ic model for the hotel industry and divides relationship capital into two categories: end customer- relationship capital and non-end-customer relationship capital. such an approach enabled us to measure the influence of each ic category on the financial performance of hotel firms separately. the application of this model in the isfahan hotel industry showed positive correlations between all pairs of ic categories except human capital and none end customer relationship capital. although the total ic has a significant impact on financial performance, the study shows that end-customer relationship capital proved to have a strongest direct impact on financial results. key words: intellectual capital, human capital, structural capital, end customer relationship capital, none- end customer relationship capital, financial performance.